Privacy Policy
Welcome to Barqya
At Barqya, we take your privacy seriously — and we want to be upfront about how we collect, use, and protect your information. This policy explains everything in plain, simple language. No confusing legal jargon.
By using our website or services, you agree to the practices described below.
1. Who We Are
Barqya is a laptop repair and consultation service operating across Pakistan. We offer remote software support, hardware pickup and repair, and laptop sales through our website at barqya.com.
If you have any questions about this policy, you can reach us at: 📧 support@barqya.com
2. What Information We Collect
We only collect information that helps us serve you better. Here’s what we gather:
Information you give us directly:
- Your name, email address, and phone number when you book a consultation or create an account
- Your location or address when you request hardware pickup or delivery
- Payment details when you make a purchase (processed securely — we don’t store card numbers)
- Any messages or details you share when contacting our support team
Information collected automatically:
- Basic device and browser information when you visit our website
- Pages you visit and how long you stay (via cookies and analytics tools)
- Your approximate location based on IP address
3. How We Use Your Information
We use your information to:
- Book and manage your consultations or repair sessions
- Send you confirmation emails, updates, and reminders
- Process payments and issue receipts
- Arrange laptop pickup and delivery
- Improve our website and services
- Respond to your support queries
- Send you occasional updates about Barqya (you can opt out anytime)
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Remote Session Privacy
When you book a Software Consultation, our technician connects to your laptop remotely. Here’s how we protect you during every session:
- We only access your device with your permission
- You can watch everything the technician does in real time
- Sessions can be recorded for your own safety and reference
- We never browse, copy, or access your personal files unless you specifically ask us to
- Remote access is ended the moment the session is complete
Your data stays yours — always.
5. Cookies
Our website uses cookies to make your experience smoother. Cookies are small files stored on your device that help us remember your preferences and understand how people use our site.
You can turn off cookies in your browser settings at any time, though some parts of the website may not work as well without them.
6. Who We Share Your Information With
We only share your information when absolutely necessary:
- Payment processors — to handle transactions securely
- Delivery partners — to arrange laptop pickup and return
- Analytics tools — to understand website usage (data is anonymized)
- Legal authorities — only if required by law
We never sell your data. Period.
7. How We Keep Your Data Safe
We take reasonable technical measures to protect your information, including encrypted connections, secure servers, and restricted staff access. However, no system is 100% foolproof, so we always encourage you to use strong passwords and keep your account details private.
8. How Long We Keep Your Data
We keep your information only as long as needed to provide our services or as required by law. When your data is no longer needed, we delete or anonymize it.
9. Your Rights
You have the right to:
- Ask us what personal information we hold about you
- Request corrections to any inaccurate data
- Ask us to delete your data (where applicable)
- Opt out of marketing emails at any time
To exercise any of these rights, just email us at support@barqya.com and we’ll respond promptly.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with their information, please contact us and we will remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the “Last Updated” date at the top of this page. We encourage you to check back occasionally.
12. Contact Us
Have a question about your privacy? We’re happy to help.