Legal
Privacy policy
This policy explains what Barqya collects when you book a support session, request a repair, or buy a certified laptop — and what we do, and never do, with it.
1. What we collect
Your name, contact details, device details, and photos or logs you share for diagnosis. Payment details are handled by our payment processor — we never store card numbers.
2. Why we collect it
To run your repair, support session, or order, keep your dashboard accurate, and contact you about active requests. We do not sell your data to third parties.
3. Who can see it
Only the technician assigned to your case and the support team helping with your account. Device photos are visible to you and that technician only.
4. How long we keep it
Repair and order records are kept for 3 years for warranty purposes. You can request deletion of your account and personal data at any time via info@barqya.com.
5. Your rights
You can request a copy of your data, correct inaccurate details, or ask us to delete your account. We respond within 5 working days.
6. Cookies
We use cookies to keep you signed in and remember your cart. We do not use third-party advertising trackers on Barqya.
7. International transfers
Some support tools we use are hosted outside Pakistan. Where that happens, data is encrypted in transit and at rest.
8. Changes to this policy
If this policy changes materially, we'll email registered users before the change takes effect, not just post a new date here.
Questions about your data?
Email info@barqya.com — we reply within 5 working days.