Legal
Terms of service
These are the terms that apply whenever you book a session, request a repair, or buy from our certified laptop store. By using Barqya, you agree to them.
1. The inspection fee
A hardware repair request starts with a one-time inspection fee. It is credited toward your repair if you approve the estimate, and non-refundable if you decline.
2. Approval before work
No repair, part replacement, or charge beyond the inspection fee happens without your written approval on the itemised estimate in your dashboard.
3. Warranty
Repairs carry a 90-day warranty on the parts and labour we performed, covering the original fault only. Certified laptops carry a 10-day return window from delivery.
4. Device custody
Devices are photographed on pickup and intake. Any pre-existing damage is logged before we touch the device, and that record is shared with you.
5. Cancellation
You may decline a repair estimate at any point before work begins and have your device returned, sealed, at no extra charge beyond the inspection fee.
6. Limits of liability
We are liable for damage we cause during service. We are not liable for data loss — always keep your own backup before any repair or software session.
7. Account use
Your account is for your own devices and purchases. We may suspend an account used for fraud, resale abuse, or repeated abusive conduct toward staff.
8. Governing law
These terms are governed by the laws of Pakistan. Disputes are first handled through our support team before any other action.
Need something clarified?
Email info@barqya.com or reach us on the contact page.