1. About these terms

These terms apply when you use the Barqya website or book or buy anything from us. Barqya is owned and operated from Sydney, Australia, and provides hardware repair and certified used laptops in Pakistan. By creating an account, booking a repair or placing an order, you agree to these terms and to our Privacy policy.

2. Eligibility and your account

You must be 18 or over. Give us accurate information and keep it up to date. When you create an account we email you a link to set your password. Keep your password and your handover secret codes private. You are responsible for activity on your account. Tell us at once if you think someone else has used it.

3. Our services

Hardware Repair: we collect your laptop, inspect it, give you a written estimate and repair it only after you approve. Certified Used Laptops: we sell graded, tested used laptops and deliver them across Pakistan. Software Help is not available yet and is shown as coming soon. We may change, pause or stop any service with reasonable notice.

4. Booking a repair and pickup

Hardware Repair pickup is available in Lahore only. You choose an address and a collection window. Someone must be present to hand over the laptop. Before the rider arrives you receive the rider’s name, photo, ID details and a secret code in your dashboard. Only hand over your laptop if the rider tells you the same code. The laptop is placed in a sealed bag and photographed at handover. If nobody is available at the chosen time, we may charge for a failed pickup.

5. The pick & drop + inspection fee

A repair booking starts with a pick & drop + inspection fee of Rs. 2,500, paid in advance. It covers pick & drop, a full check of your laptop and a written report with prices. Repair work starts only after you approve the written quote. If you decline the repair, or the repair is not feasible, we keep the pick & drop + inspection fee for the work done and return your laptop safely. If we cannot collect your laptop because of something on our side, we refund the fee.

6. Estimates and approval

We send a written estimate with the fault, the parts and the price. No repair, part replacement or extra charge happens without your approval in your dashboard. If we find another fault, we send a new estimate and wait for your answer. An estimate is valid for 7 days. After that we may need to update it.

7. Your device and your data

Back up your data before any repair. We do not accept responsibility for data loss, except where caused by our negligence. Remove any passwords, screen locks, cloud locks and accounts that block testing, or tell us how to deal with them. Intake photos record the condition of your device when it arrives. Pre-existing damage and faults that are not connected to the repair are not our responsibility.

8. Parts and repair standards

We use new, refurbished or compatible parts and tell you which in the estimate. Replaced parts can be returned to you if you ask when you approve the estimate. Repairs are tested before the laptop is returned.

9. Devices not collected or not paid for

If a repair is complete or declined and we cannot deliver the laptop because you are unreachable or have not paid, we will contact you through your chosen method. If we have not heard from you 30 days after our final notice, we may charge reasonable storage costs and, where the law allows, dispose of or sell the device to recover the money owed.

10. Repair warranty

Every repair carries a 10 days warranty from the delivery date. If the same fault returns during that time, open a claim in your dashboard with a note and photos and we will review it and repair it again at no extra charge. The warranty does not cover new faults, physical or liquid damage that happens after delivery, tampering or repair by someone else, misuse, software or virus problems, or normal wear.

11. Certified Used Laptops

Each used laptop is described with a grade (A, B or C), photos, a walkthrough video and a 15-point test report. Used laptops can show light wear, as described by the grade. What you see in the listing is what you receive. Specifications, photos and test results apply to the exact unit you buy.

12. Prices and payment

Prices are in Pakistani rupees. You can pay by card, bank transfer or cash on delivery where offered. For bank transfers, your order or booking is confirmed after we verify your receipt. We may cancel an order if an item is no longer available or a price was shown by mistake, and we will refund anything you paid.

13. Delivery of laptops

Delivery is free and tracked to every city in Pakistan. Delivery times such as 2–3 days are estimates, not guarantees. The laptop is your responsibility once it is delivered. Please check it on arrival. At delivery we confirm the secret code and ask to see your ID card and take a copy, as described in our Privacy policy. If delivery fails because you are unavailable, the courier will try again or contact you.

14. Laptop warranty and claims

Every certified laptop carries a 10 days warranty from delivery. If there is an issue with the laptop, open a claim in your dashboard within 10 days with a note and photos. We review your claim and will repair, replace or refund the laptop where the fault is covered. We do not accept returns for change of mind. The warranty does not cover damage after delivery, liquid damage, tampering, misuse or normal wear.

15. Your legal rights

Nothing in these terms limits any right you have under the consumer protection laws that apply to you and cannot be excluded. Where those laws give you a stronger remedy than these terms, the law applies.

16. Acceptable use

Do not give us false information, false photos or false claims, use the website to commit fraud, interfere with the website or abuse our staff or riders. We can suspend an account and cancel orders where we reasonably believe the rules are broken.

17. Intellectual property

The Barqya name, logo, website, photos, videos, test reports and text belong to Barqya or its licensors. You may use them for your own personal, non-commercial purposes. You may not copy or resell them without our written permission.

18. Limits on our liability

To the fullest extent the law allows, we are not liable for indirect or consequential loss, loss of profit, loss of business or loss of data. Our total liability for any single repair or order is limited to the amount you paid us for it. Nothing in these terms excludes liability that cannot be excluded by law, including for death, personal injury or fraud.

19. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, including natural disasters, strikes, road closures, courier delays, power or internet outages or government action. We will tell you if this affects your repair or order.

20. Changes to these terms

We may update these terms. If a change matters, we will email registered users before it takes effect. The terms in force when you book or buy apply to that booking or order.

21. Governing law and disputes

These terms are governed by the laws of Pakistan for services provided in Pakistan. If you have a problem, contact us first at info@barqya.com so we can try to fix it. If we cannot agree, the courts of Lahore, Pakistan have jurisdiction, unless the law gives you the right to go elsewhere.

22. Contact us

Email info@barqya.com, call +92 21 111 000 200, or write to Barqya, Gulberg III, Lahore, Pakistan. Barqya is owned and operated from Sydney, Australia.

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