Shipping / Pickup Policy
Shipping / Pickup Policy
At Barqya, we know your laptop is important to you — for work, study, or everyday life. Whether we’re picking it up for repair or delivering a new one to your door, we treat every device with the same care we’d give our own. Here’s everything you need to know about how our pickup and delivery process works.
1. Who This Policy Applies To
This policy covers:
- Hardware Consultation bookings — where your laptop is picked up, repaired, and returned to you
- Laptop purchases from the Barqya Store — where your order is shipped to your address
- Accessory orders placed through our website
For Software Consultations, no pickup is required — everything is handled remotely online.
2. Pickup — Hardware Consultations
When you book a Hardware Consultation, here’s what happens:
- After confirming your booking, we will contact you to schedule a convenient pickup time
- A verified Barqya technician will arrive at your provided address to collect your laptop
- You will receive a device receipt confirming the condition of your laptop at the time of pickup
- Please ensure your laptop is powered on and accessible at the time of pickup so our technician can do a quick visual check
Pickup is currently available across major cities in Pakistan. If you’re unsure whether we cover your area, contact us at support@barqya.com before booking.
3. Pickup Timing
- Pickups are scheduled Monday to Saturday, 10:00 AM – 6:00 PM
- Same-day pickup may be available depending on your location and technician availability
- You will receive a confirmation message with an estimated arrival window once your pickup is scheduled
- If our technician is delayed, we will notify you promptly
Please be available during the agreed time window. If you need to reschedule, let us know at least 3 hours in advance.
4. Device Condition at Pickup
Before handing over your laptop, we recommend you:
- Back up all important files — we take great care, but it’s always good practice
- Note any existing physical damage (scratches, dents) so there’s no confusion later
- Remove any external accessories (mouse, USB drives, charger) unless they are part of the issue being repaired
- Make sure your laptop is charged or provide the charger along with it
Our technician will document the condition of your device at pickup, and you’ll receive a copy for your records.
5. Repair & Return Timeline
- Once your laptop is received, our team will begin diagnosis within 24 hours
- You will be sent a diagnostic report explaining what was found and what needs to be done, along with the estimated cost
- Repair work only begins after your approval
- Most repairs are completed within 2–5 business days, depending on the complexity and parts availability
- Once the repair is done, your laptop will be returned to the same address it was picked up from, unless you request otherwise
6. Return Delivery
- Return delivery is handled by our own team or a trusted courier partner
- You will be notified when your laptop is on its way, along with a tracking update where available
- Someone must be present at the delivery address to receive the device and sign off on its return
- If no one is available at the time of delivery, we will reschedule at no extra charge
7. Shipping — Laptop & Accessory Orders
For orders placed through the Barqya Store:
- Orders are processed within 1–2 business days of payment confirmation
- Delivery typically takes 3–5 business days across Pakistan, depending on your location
- You will receive a confirmation email with tracking information once your order is dispatched
- Shipping charges, if any, will be clearly displayed at checkout before you pay
Please double-check your delivery address before placing an order. We are not responsible for delays or failed deliveries due to incorrect address information.
8. Packaging & Safety
- All laptops returned after repair are carefully packed to prevent damage during transit
- Store orders are packaged securely with protective material
- If your order arrives damaged, please take photos immediately and contact us within 24 hours at support@barqya.com — we will sort it out for you
9. Lost or Delayed Shipments
If your order or returned device is delayed beyond the expected timeframe:
- Contact us at support@barqya.com with your order or booking reference
- We will investigate with our delivery partner and provide you with an update within 2 business days
- If a device is confirmed lost in transit, we will take full responsibility and offer a suitable resolution
10. Changes to This Policy
We may update this policy as our services grow and expand. Any updates will be posted on this page with a revised date at the top.
11. Contact Us
Have a question about your privacy? We’re happy to help.