1. Who we are

Barqya is owned and operated from Sydney, Australia, and provides hardware repair and certified used laptops to customers in Pakistan. In this policy, “we”, “us” and “our” mean Barqya. This policy explains what personal information we collect, why we collect it, how we protect it and what choices you have. If you do not agree with it, please do not use our services.

2. Information we collect

Account details: your name, email address and phone number. Delivery and pickup details: your address and city. Device details: brand, model, serial number, the problem you describe and your declared condition. Files you upload: photos, videos, documents and payment receipts. Identity details at handover: the rider’s verified details, and a copy of your ID card when we deliver to you. Order and payment records: what you bought or booked, amounts paid and bank-transfer receipts. Messages you send us by WhatsApp, phone, email or our chat. Technical data such as cookies, device type, browser and IP address.

3. How we collect it

Directly from you when you create an account, book a repair, buy a laptop, upload files or contact us. Automatically through cookies and similar tools when you use our website. From our riders and technicians, who record intake photos, test results and delivery confirmations. From our payment and courier partners, who confirm payment and delivery status.

4. Why we use it

To create and manage your account. To collect, inspect, repair, test and deliver devices. To prepare your written estimate and invoices. To verify the identity of the person handing over or receiving a device. To process payments and issue receipts. To handle warranty claims and support requests. To keep records we need for tax, accounting and legal reasons. To prevent fraud and abuse. To improve our website and services. We do not sell your personal information.

5. Your device and your files

We repair hardware. We do not browse, copy or share your personal files. Our technicians may power on your device and sign in only when you have provided access and only to test the repair. We recommend you back up important data before any repair. Intake photos show the physical condition of your device and are not used to view your content.

6. ID card copies and handover codes

When we deliver a laptop to you, we ask to see your ID card and take a copy, and we confirm the secret code shown in your dashboard. We do this to protect you and Barqya against theft and delivery fraud. ID copies are kept securely, are visible only to authorised staff and are used only for verification and dispute resolution. They are deleted after the retention period in section 10.

7. Who we share it with

We share information only as needed to provide the service: couriers and riders who handle your pickup or delivery, payment processors and banks, hosting, email, SMS and messaging providers, professional advisers such as accountants and lawyers, and public authorities where the law requires. These providers may only use your information to work for us. We never sell your personal information or share it for advertising.

8. Transfers between Pakistan and Australia

Because Barqya is run from Australia and serves customers in Pakistan, your information may be processed in both countries and in the countries where our service providers host data. We take reasonable steps to make sure your information is handled in line with this policy, including the Australian Privacy Principles and applicable Pakistani law, wherever it is stored.

9. How we protect it

We use encryption in transit, access controls, secure storage and sealed handling of devices. Only staff who need your information can see it. No system is perfectly secure. If a breach is likely to cause you serious harm, we will tell you and the relevant authority as the law requires.

10. How long we keep it

Repair and order records: 3 years, to support warranty claims and accounting. ID card copies and handover records: up to 12 months after delivery, then deleted. Uploaded photos and files: up to 12 months after your request closes. Account details: until you ask us to delete your account, unless we must keep some records by law. Marketing preferences: until you opt out.

11. Your rights

You can ask to see the information we hold about you, correct anything that is wrong, ask us to delete your account and personal information, object to certain uses, or withdraw consent you have given. We reply within 5 working days. We may need to verify your identity first, and we may keep information we are legally required to keep. If you are unhappy with how we handled a request, contact us first. You may also complain to the Office of the Australian Information Commissioner or the relevant authority in Pakistan.

12. Cookies

We use cookies to keep you signed in, remember your cart and understand how the site is used. You can block cookies in your browser, but parts of the site may stop working. We do not use third-party advertising trackers.

13. Messages from us

We contact you about your repairs, orders, deliveries, warranty claims and account. These service messages are required to provide the service. We only send marketing messages if you agree, and you can opt out at any time.

14. Children

Our services are for adults aged 18 or over. We do not knowingly collect information from children. If you believe a child has given us information, tell us and we will delete it.

15. Changes to this policy

If we change this policy in a way that matters, we will email registered users before the change takes effect, and we will update the date on this page. Continuing to use Barqya after the change means you accept the updated policy.

16. Contact us

Email info@barqya.com, call +92 21 111 000 200, or write to Barqya, Gulberg III, Lahore, Pakistan. Barqya is owned and operated from Sydney, Australia.

Questions about your data?

We reply within 5 working days.